Page title

Delivery and Postage Charges

Myduedate delivers Australia wide using the services of Australia Post. We do not charge more than you would pay if you were shipping the item yourself. We do not seek to profit from postage and only charge you the most current Australia Post rates.

We ship via Regular Post or Express Post and you can decide which you prefer to use at point of sale. We can deliver to you, or if the item is a gift we can deliver to the recipient’s address. 

We recommend the use of Express Post over standard Regular Post due to the efficiency of delivery. Express Post parcels can be tracked should a problem arise with delivery. 

Regular Post: We also dispatch goods via regular post which generally means goods are delivered within 1-3 days of ordering.

Freight charges vary according to the size and weight of the parcel. Freight is calculated at the checkout and cost depends on the method of shipping you select to use at point of sale.

For any enquiries on our postage or delivery system please do not hesitate to contact us. 

Returns

In the rare event that a fault or damage to your purchase is overlooked during dispatch, we will happily exchange or refund the cost of the item (excluding shipping costs) providing it is returned in original packaging with tags attached.

Please notify us within 14 days of purchase should your items be damaged or otherwise faulty. Unfortunately, we do not exchange or refund due to change of mind.

Please contact us to arrange exchange or returns of faulty or damaged goods.

Non Arrival of Goods

If an item should arrive damaged or not arrive at all, please contact us immediately to discuss an appropriate resolution. Please be aware that we cannot take responsibility for goods once we have dispatched them using the method of shipping you have selected.